Quality Australian web hosting
Why should you choose Anchor hosting services?
The executive summary
Our guarantee to you is that when you sign up with Anchor you will receive nothing less than premium quality website hosting services. Some people like to make guarantees about refunds and server up times, we do this too (in fact we guarantee all of our services will be running 99.8% of the time) but we take it a step further.
We commit to you that we have the capability and the systems in place to ensure we can support you, that when you call us for help we will do everything we can to assist, and that our services will remain price competitive.
We will continue to develop and improve our service offering to increase the value of our hosting services. For example, all email received via Anchor servers now passes through spam filters which block most of the spam coming in.
Anchor hosting services are supported by some serious infrastructure that allows us to commit to providing a service that works (at least 99.8% of the time).
The techie version
- The team
- Our customer support staff really do want to help you!
- Our engineers are all university qualified, experienced computer nerds that are passionate about what they do and involved in the Linux community.
- Multiple technicians are on call 24 x 7
- Server equipment
- Server grade hardware in rackmount chassis
- SCSI hard disks in RAID-1 configuration
- Registered ECC RAM
- Dual hotswap power supplies
- Operating environment
All equipment is housed in a high end purpose built data centre utilising:- Multi homed network connectivity
- 100 Mbps ethernet links to Uecomm, Primus and Pipe
- Core network equipment arranged with failsafe redundancy
- UPS system in place to provide clean reliable power
- Onsite Diesel generator is used to supply power for extended outages
- Onsite security guards 24 x 7
- Raised floor access
- Dry head hydrants for fire protection
- Industrial strength air conditioning system
- Back to base alarm system
- Electronic access control systems
- 24 x 7 access to allow out of hours fault resolution
- All servers are monitored continuously, 24 x 7
- Process and procedure
We are serious about security and reliablity, to this end, systems implemented include:- We document everything and develop procedures to improve process. We've made public many of the more useful web hosting and dedicated server processes.
- Commonly used insecure applications have been replaced with more secure/robust alternatives (Eg WU FTPD swapped for VSFTP, Postfix used in place of Sendmail)
- Applications are locked down as much as possible (eg PHP is run as a CGI rather than a webserver to limit common exploits in clients PHP applications to the individual clients site).
- Centralised and automatic configuration management with cfengine, and Quality Assurance using an in-house test-suite based around User Mode Linux. Version control of configurations are provided with Subversion. This ensures all our servers are patched, updated, and are configured as securely as possible.
- All hosting services guaranteed to be operational 99.8% of the time.
